phantasia-warden

Get in Touch

Whether you have questions about which rental package suits your needs, want to confirm delivery availability, or need technical support during your rental period, we're ready to assist.

Email Address

[email protected]

We respond to all inquiries within 2 hours during business hours

Business Address

142 Riverside Industrial Estate
Meadow Lane
Nottingham
NG2 3HQ
United Kingdom

Working Hours

Monday to Friday: 08:00 – 18:00
Saturday: 09:00 – 15:00
Sunday: Closed

24/7 technical support available for active rentals

Equipment Collection

Self-collection available during business hours. Please book collection slot at time of reservation to ensure equipment is prepared and ready.

Emergency Support

If you're experiencing equipment issues during your rental period, contact our 24/7 support line. This service is exclusively for customers with active rentals requiring urgent technical assistance.

Industrial workspace with organized equipment

Delivery and Collection Areas

Free Delivery Zone

Addresses within 20 miles of our Nottingham base receive free delivery and collection. We schedule deliveries within 2-hour windows to suit your availability.

Nottingham and surrounding areas
Derby
Leicester
Loughborough
Newark-on-Trent

Extended Delivery

We deliver throughout the UK mainland. Extended delivery fees are calculated based on distance and start from £15 for addresses up to 50 miles, scaling proportionally for longer distances.

Popular extended delivery destinations include Birmingham, Manchester, Sheffield, Leeds, and London. Contact us for precise delivery cost to your location.

Collection Points

We maintain partnership collection points in major cities where you can pick up and return equipment. Receive 10% discount on rental price when using collection option.

Current collection points: Birmingham, Manchester, Leeds, Bristol. Expanding to additional locations based on demand.

Frequently Asked Questions

How far in advance should I book?

We recommend booking at least one week ahead during peak camping season (May through September). Outside peak season, 48 hours notice is usually sufficient. Last-minute bookings may be available depending on fleet availability.

What happens if the equipment fails during my rental?

Contact our support line immediately. We'll troubleshoot the issue remotely first. If the problem cannot be resolved, we dispatch a replacement unit within 4 hours for local customers or arrange expedited shipping for distant locations. You receive a pro-rated refund for any downtime.

Can I extend my rental period?

Yes, subject to availability. Contact us before your rental period ends to request an extension. We confirm availability and send a payment link for the additional days. If another customer has booked the same unit, we can sometimes provide an equivalent replacement.

What payment methods do you accept?

We accept all major debit and credit cards, bank transfers, and PayPal. Full payment is required when booking is confirmed. Business accounts can request invoice payment terms for corporate packages.

Is there a security deposit?

Yes, we hold a refundable deposit of £100 for Weekend Warrior and Extended Adventure rentals, £150 for Family Camping and Festival Season rentals, and £300 for Corporate Event packages. The deposit is released within 48 hours of equipment return and inspection.

What if I return the equipment late?

Late returns are charged at 20% of the daily rental rate per day. If you know you'll be late, contact us in advance. We can sometimes accommodate extensions if the equipment isn't immediately needed for another booking.

Can I take the charging station abroad?

Our rentals are for UK use only. The units contain lithium batteries subject to transportation regulations and insurance restrictions. Taking equipment outside the UK violates rental terms and voids insurance coverage.

Do you offer long-term rentals or leasing?

Yes, we provide long-term rental arrangements for periods exceeding one month. Rates are significantly reduced for extended commitments. Contact us to discuss your specific requirements and receive a custom quote.

Contact Us